Agent Support
Our dedicated Agent Support team is always ready to assist with any inquiries or challenges agents may encounter. With in-depth knowledge of services at updatemedaily, we ensure swift resolutions and expert guidance. Whether it’s a technical issue, a chat-related question, or general support, our Agent Support team is just a call or message away.
Agent Training and Onboarding
Our comprehensive training sessions cover the ins and outs of using chat widgets, understanding products and services, and mastering effective communication techniques. The hands-on practice transforms the agents confidently so you handle any customer interaction.
Our Training and Onboarding program is your gateway to success!
Our Training and Onboarding program is your gateway to success!
Live Chat Support Platform
We empower you with agents experts in real-time customer insights, canned responses for quick and consistent replies, and more. Stay organized, respond promptly, and build lasting customer relationships.
Our advanced Live Chat Support Platform is your virtual command center for managing your online customer interactions.
Our advanced Live Chat Support Platform is your virtual command center for managing your online customer interactions.
Knowledge Base and FAQs
From detailed guides, and troubleshooting tips, to best practices, tackle various customer issues. Our regularly updated Frequently Asked Questions (FAQs) section equips agents with ready-made answers to frequently encountered questions, ensuring you’re always well-prepared.
Get a comprehensive library of resources to support you in resolving common queries swiftly.
Get a comprehensive library of resources to support you in resolving common queries swiftly.
Community Forums and Peer Support
Engage with other chat widget agents and share experiences, tips, and insights on our Community Forums. Peer support fosters collaboration and learning within the agent community, enabling you to tackle challenges more effectively and adapt to new situations confidently.
Performance Analytics and Feedback
Engage with other chat widget agents and share experiences, tips, and insights on our Community Forums. Peer support fosters collaboration and learning within the agent community, enabling you to tackle challenges more effectively and adapt to new situations confidently.
24/7 Agent Support
Engage with other chat widget agents and share experiences, tips, and insights on our Community Forums. Peer support fosters collaboration and learning within the agent community, enabling you to tackle challenges more effectively and adapt to new situations confidently.
