Current Quarter:Mid 2023
Enhanced Chat Widget Customization
Your agents get options for flexible customization of appearance and functioning of chat widgets to match your brand identity.
AI-Powered Chat Suggestions
Performance Tracking Revamp
Upcoming Quarter: End 2023
Chatbot Integration v2.0
Multilingual Chat Support
It is the 21st century and languages are bringing nations together. Reach a broader audience with multilingual support as we are soon enabling agents to communicate with customers in their preferred languages
Intelligent Routing Options
Video Chat Integration
Video chat support will allow agents to have more personalized interactions with customers. This will beautifully handle complex queries and demonstrations.
Smart Knowledge Base Integration
Real-time Language Translation
Incorporate real-time language translation capabilities, breaking language barriers for global customer support.