This company works hard to transform businesses through streamlined IT support and Chat support services.
What is a chat platform?
Chat platform is a software that enables chat to take place. However, conversations are taking place among people in different situations. We talk to our friends and family as well as to our coworkers. Sometimes we also need customer support and we get it via chat.
In other words, when people say “chat platform”, different things could come to mind. In this article, we’re bringing you the lists of three different kinds of chat platforms: the ones for workplace or team communication, the ones for customer support, and the consumer-oriented ones.
The benefits of live chat software for business:
Among all digital marketing tools, you might be wondering why live chat is important. Above all, it’s a customer support and direct communication tool. Directly connecting with website visitors increases customer engagement, improves the customer experience, and directly or indirectly, increases sales.
Best chat platforms for team communication:
In the last decade, digital workplaces have become more common. We’ve also seen numerous innovations in workplace technology since. The switch to the remote work model has intensified after 2020, and with it came the need to improve team communication in the workplace.
Organizational communication now needs to bridge the physical gap between coworkers, too. Many companies recognize the positive effect that instant messaging platforms bring to their employees’ productivity and satisfaction. Chat tools for team communication are not rare in companies nowadays. Teams use them to communicate in real-time via chatting, sharing files, video conferencing, screen sharing, and more.
Live Chat Outsourcing For Company:
In recent years, live chat outsourcing for company has become a very popular channel for seeking customer support. However, adding live chat outsourcing for company like this can be an expensive investment that not all companies can afford. When you outsource your live chat channel, you can focus on other areas of your business.
Live chat support company
In a live chat support company there are many advantages. Many messaging apps, such as WhatsApp or social-media DM, have gained ground as support channels. It’s important to understand the difference between chat and messaging.
The primary difference is that in live chat support is session-based, once the conversation is over or you solve an issue, the conversational history disappears from the customer’s end.
10 Companies That Outsource Live Chat Support For Business Growth
The number of companies that outsource live chat has grown over the years. To provide superior customer service, many sought the help of live chat. This has been seen among companies that ramped up their full potential. Below are some companies who already built trust among their customers through live chat:
This company specializing in optics and imaging has never doubted the importance of live chat in today’s customer support. This channel has benefited their customers who don’t want to waste time digging through Nikon’s service and support website. With this feature on their website, Nikon can resolve customer queries and advise them on fixing specific camera problems
2. Toys “R” Us
This toy retailer has found a way to improve the customer shopping experience through managed live chat. Their chat service is easy and can be activated by clicking a button at their web page’s top right corner. You can start a conversation by adding your email address and selecting your topic from the category list.
Unfortunately, this iconic toy store declared bankruptcy last 2017 due to its long-term debt. Nevertheless, it can’t be denied how live chat helped the company improve its customer service.
This American multinational information technology company has invested in a self-hosted live chat service to provide its customers with tech support 24/7. Through a Live Help feature, customers can choose between the department’s Sales Help, Returns & Exchanges, and Product Support to meet their needs.
Support agents who manage these departments are used to handling customer service issues such as returns and repairs, technical support, warranty claims, refunds of charges, and even device support. What difference does it make? It’s helping businesses attend to customer needs faster and better!
This Canadian eCommerce platform introduced Shopify Chat last year. This native live chat function allows online retailers to sell their products or services through real-time conversation quickly line. Retailers can also stay personal and prompt with every customer by sharing product recommendations, discounts, and draft orders directly inside discussions with just a few taps. Since the company believes customer relationships are built through conversations, they have leveraged live chat support.
This fashion retailer has a creative way of using live chat support. It separated its live chat service into categories for better customer service. This enables web visitors to converse with beauty stylists, customer service, wedding stylists, and designers. Also, they offer 24/7 customer service to ensure customers won’t abandon a purchase due to an unavailable service.
For online apparel stores like Nordstrom, live chat support comes in handy. With a live chat service team on board, online stores can show how committed they are to connecting to their customers.
6. Canyon Bikes
This German manufacturer of racing, mountain, and triathlon bikes has also capitalized on the benefits of live chat support. Canyon Bikes puts its service chat support at the front and center of its homepage. By doing this, it assists customers in their buying journey. At the same time, it improves customer satisfaction and secures sales instantly.
This jewelry retailer has selected Vee24’s live video chat solution to offer a superior shopping experience among customers. Vee24’s live video chat solution provides a high level of functionality for video chat and website co-browsing. This allows the Goldsmiths customer service team to talk directly to the customers from the website. At the same time, it’s easy to build a strong rapport and serve the customer face to face.
The implementation of this online live chat assistance solution has seen a positive increase in the retailer’s ROI. It has also increased conversion rates and average order value from customers. The essential features are voice, video, text, and co-browsing for web, app, and kiosk-based customer engagements. With this, it enhances the customer experience and increases e-commerce sales.
This online clothing retailer went for a live chat feature to engage with users on a trusting level. Modcloth displays a person’s image and name on their website so that customers feel they are talking to a natural person, not a bot. This enables consumers to feel understood and, most importantly, heard by the brand. This also allows operators to address client concerns in real-time.
To access the chat feature, users need to click on Customer Care at the foot of the page to be directed to another page where they can select chat services.
9. Harvey Norman
This Australia’s leading retailer opted for web chat to help answer online customer questions and offer a more robust service. To provide seamless customer service, the retail giant implemented live chat in 2018 LivePerson to expand messaging channels. Since most conversations happen in digital messaging channels, Harvey Norman recognized the need to be where their consumers already are. Thus, they put up a live chat team to help customers find their needed products.
To access the chat service on their website, users must click on ‘Contact us.’ They will be directed to a different page where they can initiate an online chat with support teams.
This designer glasses company also took advantage of live chat to meet the needs and requests of their consumer. They improved customer service by providing a live chat pop-up in the corner of their page. With this, inbound customers can minimize the chat window and continue browsing if they don’t want to use this feature. Also, through live chat support, customers can tell live chat agents precisely what they need if they have an inquiry.
Apple live chat support:
The simplest route to chat directly with Apple live chat Support is to visit getsupport.apple.com. This intuitive website asks a series of questions to discover the nature of your problem before suggesting an appropriate service solution for you.
Answering the questions should take no more than a couple of minutes. To start, you select the device or service you’re experiencing trouble with.
You’re then presented with a list of common issues associated with that product. If none of the options are relevant to you, select “The topic is not listed” and describe the issue in your own words.
With your issue identified, the Apple live chat support website offers a choice of appropriate service solutions to choose from.
Playstation live chat support:
PlayStation is a highly popular video game brand produced by Sony Interactive Entertainment that includes consoles, games, online content, and many other forms of gaming media. PlayStation prides itself on its customer service and satisfaction, so if you need to get in touch with PlayStation live chat support, it’s easy to do so. There are multiple options for you to use to reach the PlayStation live chat support service representative directly or send a message to PlayStation.
Facebook live chat support:
Facebook Live Chat Support or Facebook Messenger Live Chat is one of the Facebook features for businesses that allows businesses to communicate with their customers in real-time. This feature in Facebook live chat support allows businesses to offer immediate assistance, answer questions, and resolve issues, making it an effective tool for improving customer satisfaction. The feature is accessible and customizable through Facebook Messenger, which has over 1.3 billion monthly active users globally.
Ebay live chat support:
If you’re running an e-commerce website, you need a customer service team. And if you’re running an online shopping juggernaut like eBay, you need a big customer service team.
Luckily, that’s what eBay live chat support has. There are a variety of ways to contact eBay’s live chat support customer service team, along with a library of articles that can probably help with whatever issue you’re having. And if you’ve been the victim of an eBay scam, there’s even a dedicated phone number you can call for assistance.
Twitter live chat support:
When you think of Twitter, petty political arguments, viral celebrity tweets, and fast-paced news updates may come to mind. But there are great examples of customer service on Twitter, too. A dedicated customer service account helps keep customer complaints from bogging down your primary Twitter feed. Your main account can then feature exciting, engaging content such as funny videos, humorous memes, and notable product updates.
Whether your account was suspended, you have a security concern, or you’re having trouble with (Twitter) X Blue, you can open a support ticket by filling out a quick form. Once you open a ticket, an X support agent 9twitter live chat support) will contact you via email. Twitter live chat support is easily accessible for users.
Live Chat combines real-time conversation with the ability to share links, collect information, and save a full transcript for later reference. It is the perfect service tool for a customer who needs instant help. Getting started with this service is pretty simple. But the tricky part is to make the service sustainable. With the above guide hopefully, you have got enough idea about the live chat service. It seems like every website has chat support, whether live chat, a bot, or a blend of the two. But before you jump on the chat bandwagon, consider whether it’s the right option for you.
Whether or not chat support is useful to you depends on whether it helps you accomplish your goals. Will it improve your customers’ experience? Will it increase revenue? Do you have the customer support and/or sales infrastructure to support it? If you answer yes to all three, then, you should build an online chat service.
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